A rare behind-the-scenes tour of Ocado’s robot-run grocery-delivery operation. The first things you notice are the chill in the air, the vast grid on the floor which makes you feel like you’re on the film set of the movie Tron, and the whooshing sound of wheels skimming across aluminium. The last thing on your mind is buying groceries.
How do you stay ahead of ever-rising customer expectations? There’s no single way to do it – it’s a combination of many things. But high standards (widely deployed and at all levels of detail) are certainly a big part of it. We’ve had some successes over the years in our quest to meet the high expectations of customers. We’ve also had billions …
Over the past few weeks, Walmart executives have sketched a picture of the company’s future that features more self-checkouts and a grocery-delivery business—soon escalating to 100 cities from a pilot program in six cities. Personal shoppers will fill plastic totes with avocados and paper towels from Walmart store shelves, and hand off packages to crowdsourced drivers idling in the parking …
Is the doctor in? In this new medical age of urgent care centers and retail clinics, that’s not a simple question. Nor does it have a simple answer, as primary care doctors become increasingly scarce. Big corporations â giant retailers and health insurance companies â are teaming up to become your doctor.
Online food-delivery service spent eight years resolving a classic problem of unstructured data. And today Grubhub does indeed have an algorithm that can look across a country’s worth of take-out orders and tell a user what Indian joint near them delivers the most popular chicken tikka masala. But getting there required solving a seemingly impossible data problem, some high-end machine …
Amazon Go allows customers to grab items and just walk out without stopping to pay.
Retailers in China are embracing the future of eCommerce faster than most. Here’s a recent snapshot from PWC that covers the opportunities for other markets.
The first partnership since the 1980s.
Whole Foods Market met a new foe this summer during talks to lease a top retail space in a San Francisco mall: the Target next door.
How Nike is integrating sports sponsorship with technology to drive market dominance.
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