Terms of Use

Welcome to Bright Arena. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Acceptance of Terms

By using this website, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our site.

2. Changes to Terms

We may revise these terms at any time by updating this page. It is your responsibility to check this page from time to time to take notice of any changes we make, as they are binding on you.

3. Use of the Site

You may use our site only for lawful purposes and in accordance with these terms. You agree not to use the site:

• In any way that violates any applicable local, national, or international law or regulation.
• For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content or otherwise.

4. Intellectual Property Rights

All content on this site, including text, graphics, logos, and images, is the property of Bright Arena or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on this site without our express written permission.

5. Purchases

All purchases made through our site are subject to our return policy and payment terms. By placing an order, you confirm that you are legally capable of entering into binding contracts.

6. Limitation of Liability

To the fullest extent permitted by law, we will not be liable for any loss or damage arising from your use of this site or any content therein.

7. Governing Law

These terms shall be governed by and construed in accordance with the laws of Victoria, Australia. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts located in Victoria.

8. Contact Information

For any questions regarding these terms of use, please contact us at support@brightarena.com.

These Terms of Use are effective as of Monday, September 16, 2024.

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Privacy Policy

Last updated: 30 October 2025
Effective from: 30 October 2025

Bright Arena (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.
This policy explains what we collect, how we use it, and the choices you have.
It applies to all personal information we handle in connection with our websites, programs, and related services.

1. Information We Collect

a. Information you provide to us

• Name, email address, phone number and organisation details
• Payment information when purchasing products or services
• Account login details (if you create one)
• Messages, feedback or survey responses
• Any other information you choose to share with us

b. Information collected automatically

When you visit our website, we automatically collect:

• Device type, browser, operating system and IP address
• Pages visited, time on site, and referral sources
• Cookies and similar technologies (see Section 9 below)

c. Information from third parties

We may receive limited information from payment processors, analytics tools, or social media platforms if you interact with us through those channels.

2. How We Use Your Information

We use your information to:

• Provide and improve our coaching programs, content and community services
• Process payments and deliver digital or physical products
• Communicate with you about updates, programs or opportunities
• Personalise your experience and website content
• Conduct analytics to improve our offerings
• Comply with legal obligations and protect our rights

We only use personal information when there is a lawful basis to do so (for example: to perform a contract, where we have a legitimate interest, or with your consent).

3. Sharing Your Information

We may share your personal information with:

• Service providers who support our operations (hosting, payments, analytics, email services)
• Professional advisers (accountants, lawyers) as needed for compliance
• Regulators or authorities if required by law or legal process
• Business transfers if Bright Arena merges or restructures

We do not sell or rent your personal information.
Where we use third-party providers outside Australia or New Zealand, we take reasonable steps to ensure your information is handled to equivalent privacy standards.

4. International Transfers

Your personal information may be stored or processed outside your country of residence.
When we transfer data internationally, we use appropriate safeguards such as contractual protections or reliance on adequacy decisions under privacy law.

5. Data Retention

We keep your personal information only as long as necessary for the purposes described above.

In general:

• Client account information is retained while your account is active and for up to seven years thereafter (for accounting and record-keeping).
• Marketing information is retained until you opt out or withdraw consent.
• Website analytics data is retained for no more than 26 months.

When information is no longer required, we securely delete or anonymise it.

6. Your Rights

You can:

• Request access to the personal information we hold about you
• Ask us to correct or update any inaccurate details
• Request that we delete your information when it is no longer needed
• Unsubscribe from marketing communications at any time

To exercise these rights, please contact privacy@brightarena.com.
We will respond within a reasonable period and in accordance with applicable laws.

7. Data Security

We use administrative, technical and physical safeguards to protect your personal information against loss, misuse or unauthorised access.
While we take reasonable precautions, no system is completely secure; you share information with us at your own risk.

8. Children’s Privacy

Our services are intended for adults.
We do not knowingly collect personal information from children under 16 years of age.
If we learn that we have inadvertently collected such data, we will delete it promptly.

9. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences
• Analyse site traffic and performance
• Deliver relevant content and marketing

You can control cookies through your browser settings or use browser add-ons to manage tracking preferences.

10. Links to Other Websites

Our website may include links to third-party websites.
We are not responsible for their privacy practices and encourage you to read their privacy statements.

11. Changes to This Policy

We may update this policy from time to time to reflect legal, technical or business developments.
When we make significant changes, we’ll post a notice on our website and update the “Last updated” date above.

12. Contact Us

If you have questions or concerns about this policy, please contact:

Bright Arena
Email: privacy@brightarena.com
Address: Unit 3 / 163 Carinish Rd, Clayton VIC 3168, Australia

If you’re not satisfied with our response, you may contact the relevant privacy regulator in your country:

• Office of the Australian Information Commissioner (OAIC) – oaic.gov.au
• New Zealand Privacy Commissioner – privacy.org.nz

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