Last updated: 30 October 2025
Effective from: 30 October 2025
Bright Arena (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.
This policy explains what we collect, how we use it, and the choices you have.
It applies to all personal information we handle in connection with our websites, programs, and related services.
1. Information We Collect
a. Information you provide to us
- Name, email address, phone number and organisation details
- Payment information when purchasing products or services
- Account login details (if you create one)
- Messages, feedback or survey responses
- Any other information you choose to share with us
b. Information collected automatically
When you visit our website, we automatically collect:
- Device type, browser, operating system and IP address
- Pages visited, time on site, and referral sources
- Cookies and similar technologies (see Section 9 below)
c. Information from third parties
We may receive limited information from payment processors, analytics tools, or social media platforms if you interact with us through those channels.
2. How We Use Your Information
We use your information to:
- Provide and improve our coaching programs, content and community services
- Process payments and deliver digital or physical products
- Communicate with you about updates, programs or opportunities
- Personalise your experience and website content
- Conduct analytics to improve our offerings
- Comply with legal obligations and protect our rights
We only use personal information when there is a lawful basis to do so (for example: to perform a contract, where we have a legitimate interest, or with your consent).
3. Sharing Your Information
We may share your personal information with:
- Service providers who support our operations (hosting, payments, analytics, email services)
- Professional advisers (accountants, lawyers) as needed for compliance
- Regulators or authorities if required by law or legal process
- Business transfers if Bright Arena merges or restructures
We do not sell or rent your personal information.
Where we use third-party providers outside Australia or New Zealand, we take reasonable steps to ensure your information is handled to equivalent privacy standards.
4. International Transfers
Your personal information may be stored or processed outside your country of residence.
When we transfer data internationally, we use appropriate safeguards such as contractual protections or reliance on adequacy decisions under privacy law.
5. Data Retention
We keep your personal information only as long as necessary for the purposes described above.
In general:
- Client account information is retained while your account is active and for up to seven years thereafter (for accounting and record-keeping).
- Marketing information is retained until you opt out or withdraw consent.
- Website analytics data is retained for no more than 26 months.
When information is no longer required, we securely delete or anonymise it.
6. Your Rights
You can:
- Request access to the personal information we hold about you
- Ask us to correct or update any inaccurate details
- Request that we delete your information when it is no longer needed
- Unsubscribe from marketing communications at any time
To exercise these rights, please contact privacy@brightarena.com.
We will respond within a reasonable period and in accordance with applicable laws.
7. Data Security
We use administrative, technical and physical safeguards to protect your personal information against loss, misuse or unauthorised access.
While we take reasonable precautions, no system is completely secure; you share information with us at your own risk.
8. Children’s Privacy
Our services are intended for adults.
We do not knowingly collect personal information from children under 16 years of age.
If we learn that we have inadvertently collected such data, we will delete it promptly.
9. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences
- Analyse site traffic and performance
- Deliver relevant content and marketing
You can control cookies through your browser settings or use browser add-ons to manage tracking preferences.
10. Links to Other Websites
Our website may include links to third-party websites.
We are not responsible for their privacy practices and encourage you to read their privacy statements.
11. Changes to This Policy
We may update this policy from time to time to reflect legal, technical or business developments.
When we make significant changes, we’ll post a notice on our website and update the “Last updated” date above.
12. Contact Us
If you have questions or concerns about this policy, please contact:
Bright Arena
Email: privacy@brightarena.com
Address: Unit 3 / 163 Carinish Rd, Clayton VIC 3168, Australia
If you’re not satisfied with our response, you may contact the relevant privacy regulator in your country:
- Office of the Australian Information Commissioner (OAIC) – oaic.gov.au
- New Zealand Privacy Commissioner – privacy.org.nz